Managed IT services
Your managed IT department. On your side.
Managed IT services for small businesses in Rockland, Westchester, and Bergen County. Proactive monitoring, a help desk that typically responds in under 30 minutes, and one flat per-user monthly price.
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- Since 2008
- Supporting local businesses
- Under 30 minutes
- Typical support response
- Same day
- Most issues fully resolved
- Microsoft Partner
- Microsoft 365 setup and support
Why it matters
What are managed IT services, and why do small businesses use them?
Managed IT services means handing day-to-day responsibility for your technology to an outside team for a flat monthly fee. BizTechPro monitors and maintains your computers, network, accounts, and security, answers your staff’s support requests, typically within 30 minutes, and plans upgrades ahead, so problems are prevented instead of paid for by the hour.
Most small businesses can’t justify a full in-house IT department, so technology ends up with whoever on staff is “good with computers,” or with a break-fix technician who is paid by the hour after something has already gone wrong. Both keep you reacting: the same problems return, nobody owns security, and costs swing month to month.
Since 2008, BizTechPro has been the IT department for small businesses across Rockland, Westchester, and Bergen County. We start by documenting every computer, account, and network device you have, fix the urgent risks first, and then take ongoing responsibility for keeping it all secure, patched, and working. You get one number to call, a team that already knows your setup, and one predictable bill.
Because we are a Microsoft Partner, Microsoft 365 is part of the service rather than an add-on: licensing, email, Teams, SharePoint, and the security settings that protect them are managed alongside your devices and network.
What’s included
Everything your business needs, handled by one team.
Help desk support
Real people who know your setup. Requests typically get a response in under 30 minutes, and most are fully resolved the same day.
Monitoring & maintenance
Around-the-clock monitoring, patching, and updates that catch failing drives, full disks, and missed updates before your team notices.
Network management
Firewalls, switches, and Wi-Fi configured, documented, and kept current, so you are never locked out of your own network.
Device & user management
New hires get a working laptop, email, and access on day one. Departing staff lose access the same day, and every device is accounted for.
Microsoft 365 administration
As a Microsoft Partner, we manage your licenses, mailboxes, Teams, and SharePoint, and keep security settings like multi-factor sign-in turned on.
Vendor coordination
We deal with your internet provider, line-of-business software vendors, and printer company so you don’t have to sit on hold.
Technology planning
Regular reviews and a written roadmap, so laptop refreshes, server retirements, and upgrades are planned and budgeted instead of surprises.
Is it time?
Signs your business needs managed IT
- ✓The same IT problems keep coming back
- ✓Someone on staff has become the “IT person” by default
- ✓You aren’t sure your backups or security are actually working
- ✓IT costs are unpredictable from month to month
- ✓A cyber-insurance or client security questionnaire asked questions you couldn’t answer
- ✓No one has a plan for replacing aging laptops, servers, or firewalls
What you can expect
Fast, accountable support
Requests typically get a response in under 30 minutes, and most issues are fully resolved the same day, by people who already know your systems.
Less downtime
Continuous monitoring and scheduled maintenance catch failing hardware, missed updates, and security gaps before they stop work.
Predictable costs
One flat per-user monthly rate replaces surprise repair bills and emergency hourly rates.
A plan for what’s next
Regular reviews keep upgrades, budgets, and priorities on track, in plain English.
Pricing
How managed IT is priced
BizTechPro charges one flat monthly rate per user. The rate covers the support and management described on this page, so adding a new hire is a predictable line item, and nobody hesitates to call us because they are worried about an hourly bill.
Medical practices are often priced per patient room instead of per user, because exam rooms, not headcount, drive how much technology a practice runs: workstations, check-in devices, printers, and the systems that connect them to your EHR.
You’ll know exactly what’s covered, and your monthly total, before you sign anything. Ask for a quote
Getting started
Better IT starts with a conversation.
01
We listen.
We learn about your business, your challenges, and what your team needs from technology.
02
We build a plan.
We identify priorities and explain the options, general costs, and next steps clearly.
03
You move forward.
With the right support and a team taking ownership, you can get back to your business.
What are managed IT services?
Managed IT services means an outside team takes ongoing responsibility for your technology for a flat monthly fee. That covers help desk support for your staff, monitoring and patching your computers and network, managing accounts and security, and planning upgrades, instead of paying a technician by the hour after something breaks.
How much do managed IT services cost?
BizTechPro charges a flat monthly rate per user, so your bill grows only when your team does and there are no hourly charges when something breaks. Medical practices are often priced per patient room instead. We confirm exactly what is covered, and the monthly total, before you sign anything.
How quickly does BizTechPro respond to support requests?
Support requests typically get a response in under 30 minutes, and most issues are fully resolved the same day. Most fixes happen remotely within minutes; when something needs hands-on attention, a technician comes on-site from our Pearl River, NY office.
Can you work alongside our in-house IT person?
Yes. Many clients keep an internal IT person and use BizTechPro for help desk overflow, after-hours monitoring, security tools, and larger projects. Your staff member stays the point person; we take the repetitive work and fill the gaps.
Where does BizTechPro provide managed IT services?
We are based in Pearl River, NY, and serve businesses across Rockland County and Westchester County in New York and Bergen County in New Jersey. Remote support works anywhere your team is, including home offices.
What’s the difference between managed IT and break-fix?
Break-fix means you call a technician and pay by the hour after something goes wrong, so the provider earns more when your systems fail. Managed IT means a team monitors and maintains your systems continuously for a flat fee, so its incentive is to prevent problems and fix them quickly.
What happens when we switch to BizTechPro?
We start with an assessment of your computers, accounts, network, and backups, document what we find, and fix the most urgent risks first. We also collect passwords and vendor contacts from your previous provider or staff member, so nothing is lost in the handoff, and introduce your team to our help desk.
Is there a long-term contract?
We’ll walk you through the agreement terms during your consultation, including onboarding, what’s covered, and how either side can make changes.